James Longbotham

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Articles

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  • Applying for a Credit Card: A Step-by-Step Guide

    If you're interested in applying for a credit card with us, this guide is designed to help you understand the process and what you can expect.   Getting Started with Your Application Applying for a...

  • Understanding Payments and Late Fees for Your Credit Card

    Managing your credit card payments is key to maintaining a good credit score and avoiding extra charges. Here’s a simple guide to help you stay on track. Making Payments Always aim to pay your cred...

  • PIN Security and Recovery for Your Credit Card

    Your credit card PIN (Personal Identification Number) is an essential security feature. Here's what you need to know about setting up a PIN, maintaining security, and what to do if you need to reco...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

  • What type of account is my ZenFunds account?

    ZenFunds is a full-featured deposit account. Your account can receive direct deposits and it supports pre-authorized withdrawals and interbank transfers through the automated clearing house (ACH) N...

  • How do I get a replacement ZenFunds card?

    You can request a replacement card in your ZenFunds app if your card is lost, stolen, or damaged: Go to Settings. Under Personal info, make sure your address is up to date. If it isn’t, tap E...