PIN Security and Recovery for Your Credit Card

Your credit card PIN (Personal Identification Number) is an essential security feature. Here's what you need to know about setting up a PIN, maintaining security, and what to do if you need to recover or reset it.

Choosing a Secure PIN

When you activate your new credit card, you'll have the option to set up a PIN. For your security:

• We recommend choosing a new PIN that you haven't used before.
• Avoid common numbers like '1234' or your birth year.

Can I Use an Old PIN?

While you might prefer to use an old PIN for convenience:

• Using a previously used PIN can make your account more vulnerable to fraud.
• We encourage creating a new PIN to ensure your account's security.

Forgetting Your PIN

If you forget your PIN or wish to change it:

1. Online Recovery: Log into your online banking account, navigate to the card management section, and select the option to reset your PIN.
2. Mobile App: Use our mobile banking app to access your account settings and follow the prompts to create a new PIN.

Resetting Your PIN

Changing your PIN is a straightforward process:

• Choose the 'Reset PIN' option in your online account or app.
• Follow the on-screen instructions to select a new PIN.

Protecting Your PIN

Keep these tips in mind:

• Never write down your PIN or store it in an unsecured location.
• Don't share your PIN with anyone, including family members or friends.
• Regularly change your PIN to enhance security.

Need Assistance?

For any questions about PIN security or if you need help resetting your PIN, our customer service team is ready to assist you. Contact us through our live chat, email, or phone support for personalized help.

Disclaimer

This information serves as a general guide. Always manage your PIN and personal information cautiously to prevent unauthorized access to your account.