Credit Builder
- How do I add money to my Credit Builder account?
- How do I check my Credit Builder balance?
- Can I withdraw money from an ATM with my Credit Builder card?
- Why couldn’t I get a Credit Builder card?
- What is Credit Builder and how can I enroll?
- Why does my ZenFunds app credit score differ from my score from Credit Karma®?
Popular Articles
- How do I request a refund from a merchant?
- I received a B Notice. What now?
- Can ZenFunds help me manage my bills?
- What’s a 1099 form?
- Why is my direct deposit late?
- How do I update my name?
Account Info
- How do I update my date of birth?
- Can I reopen my ZenFunds account after closing it?
- How do I update my Social Security number (SSN)?
- What is Safer Credit Building?
- How do I view details about my transactions?
- Why was my Apple® , Google® , or Samsung Pay® transaction declined?
Direct Deposit
- How does direct deposit work?
- Can my direct deposit go into my Savings Account?
- Will I get my tax refund early?
- Why was my direct deposit returned to my employer?
- What's My Paycheck?
- When do I get paid for my Social Security benefits?
Your Card
- What is ZenFunds’s Virtual Card?
- Can I reactivate my card after reporting it lost or stolen?
- What should I do if the ATM gave me the wrong amount?
- Why couldn't I make an ATM withdrawal with my ZenFunds card?
- I got charged an incorrect ATM fee with my Credit Builder card. What should I do?
- Can I make purchases before receiving my ZenFunds card?
Checking Account
- What are pending transactions?
- Why does my account have a negative balance?
- How do I see my available-to-spend balance?
- How do I add money to my ZenFunds Account?
- How do I deposit cash into my ZenFunds Account?
- How long does it take for money to post to my ZenFunds Checking Account?
The ZenFunds App
- How do I reset my four-digit app passcode?
- How do I use a one-time login link?
- How do I troubleshoot email verification code issues?
- How do I troubleshoot phone verification code issues?
- How do I disable location tracking on iPhone or Android?
- iOS system requirements for the ZenFunds mobile app
Savings
Move Money
- How do I accept a Pay Anyone transfer if I’m not a ZenFunds member?
- Can I block other ZenFunds members?
- Can I file a dispute for a Pay Anyone transfer?
- What’s a $ZenFundsSign?
- Does ZenFunds offer international transfers?
- Does ZenFunds offer wire transfers?
Trust and Safety
Dispute a Charge
- What kinds of transactions can I dispute?
- How do I dispute a charge on my card?
- What happens when I dispute a charge on my Credit Builder Account?
- How do I cancel a dispute?
- How long will it take to resolve my dispute?
- Why did ZenFunds close my card after I reported an unauthorized charge?