James Longbotham

Depending on the transaction and dispute type, we may need 45 to 90 days to investigate your dispute. If we can't complete our investigation within ten business days (20 business days for new accou...

You can update your preferred name in the ZenFunds mobile app or on the ZenFunds website. We’ll use this name when we call, write, or chat with you.  To update your preferred name, follow the steps...

To manage your notifications in your ZenFunds app: Go to Settings.  Tap Notifications. Switch notifications on or off by tapping the toggle switches. Frequently asked questions When I t...

When traveling internationally, you can use your card in most countries where Visa is accepted as long as you enable international transactions. ZenFunds doesn’t charge foreign transaction fees. To...

The total amount of money you can withdraw or spend each day is limited, but you can make as many individual withdrawals or spending transactions as you like each day. These limits may change at an...

  Although fewer checks are written these days, we understand that bills like rent, credit cards, student loans, and other payments may require you to pay with a check. To assist members in these s...

Your card information is at risk when unauthorized charges appear on your account. In order to protect your money, we disable the card and send you a new one. This replacement card has a new number...

If your card is lost or stolen, the first thing you should do is block transactions to prevent anyone from using it. You can do this on the ZenFunds mobile app or website. ZenFunds app ZenFunds.c...

You can pay bills such as your rent, mortgage, credit card, or loan payments electronically with Direct Debit (ACH Debit). Provide the ZenFunds Checking Account number and the bank routing number t...

With your ZenFunds app, you can send us images of receipts, invoices or other documentation to help us investigate a dispute, whether you filed it yourself or ZenFunds filed it on your behalf. Here...