James Longbotham

With your ZenFunds app, you can send us images of receipts, invoices or other documentation to help us investigate a dispute, whether you filed it yourself or ZenFunds filed it on your behalf. Here...

  ZenFunds accounts are insured up to the standard maximum deposit insurance amount of $250,000 through our partner banks, Stride Bank, N.A. or The Bancorp Bank, N.A. Members FDIC.

Whether you just opened a ZenFunds Checking Account or requested a replacement card, you should receive it in 7 to 10 business days (i.e., excluding weekends and holidays).  If your card doesn’t ar...

Authorization (auth) holds are temporary charges for amounts greater than what you paid for a product or service. For example, gas stations, hotels, and car rental companies may charge them to make...

You can check the status of your dispute in your ZenFunds app: On the Home screen, tap Disputes. On the Open tab, find your dispute and tap View details. Tap > next to the charge to see the...

Do you offer ATM withdrawals without fees? Yes! We have over 60,000 fee-free ATMs nationwide. To find an ATM near you, tap Cash Map in your ZenFunds app, or visit www.ZenFunds.com/atms. What are my...

After a merchant issues a refund, it usually takes up to five business days for the money to appear in your account. Keep in mind that this processing timeline is based on when the merchant issues ...

When you dispute a charge, ZenFunds may file a chargeback with the merchant asking them to return the disputed transaction amount back to you. During this process, we also collect additional docume...

If we can’t resolve your dispute within ten business days (20 business days for new accounts), we may add a temporary credit to your account balance to cover the disputed amount.  Dispute types und...

Your first step of becoming a ZenFunds member is to open a Checking Account. Here’s everything you need to know before opening an account:  You must have a valid Social Security number You must be...