James Longbotham

If the ATM declined your transaction, check your ZenFunds app to make sure you have enough money in your account to cover the withdrawal amount. Call us at (844) 244-6363 if your transaction was de...

Please call us at (844) 244-6363 if you believe you were charged an ATM fee incorrectly.

Until your new card arrives, you can make purchases and pay bills online with your temporary digital card. To find it in your ZenFunds app: Go to Settings. Tap Account Settings. Tap View temporary ...

You don't need a new card if your address, phone number, or email address has changed. The name on your card should always match your legal name. If you recently changed your legal name, contact us...

You'll get a new card in the mail about three weeks before your current one expires. Watch for an email asking you to confirm your address to make sure your new card goes to the right place. To vi...

You can request a replacement card in your ZenFunds app if it hasn't arrived after 10 business days (i.e., excluding weekends and holidays): Go to Settings. Tap Account management. Tap Replac...

You can turn regular or international transactions on or off in your ZenFunds app. Go to Settings. Tap Account management. Tap the toggle switch next to Allow transactions or International transac...

You can activate your card in your ZenFunds app or by phone as soon as you receive it. ZenFunds app: Find the widget that says Your card has been delivered on the home screen. Tap Activa...

Pending transactions are those that are still being processed. The pending amount is deducted from your Available to Spend balance, but it hasn't yet been fully transferred from your account to the...

Here are some possible reasons why your transaction declined: Card isn't active To activate your card, follow these steps in your ZenFunds app: Go to the Home screen. Tap Activate Card on the home...