James Longbotham
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Recent activity by James Longbotham-
I received a B Notice. What now?
If you received a paper B Notice from either The Bancorp Bank, N.A. or Stride Bank, N.A., it means the IRS has indicated that the Taxpayer Identification Number (i.e., Social Security number) assoc...
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Can ZenFunds help me manage my bills?
Your ZenFunds app lets you track recurring bills and subscriptions you pay for with your ZenFunds card or account number. With our Bills feature, you can view all your bills, payment amounts, and m...
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What’s a 1099 form?
A 1099 is a tax form for reporting income. The most common 1099s are the 1099-INT for interest and certain bonuses like referee bonuses and the 1099-MISC for miscellaneous payments, like prizes or ...
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Why is my direct deposit late?
In some instances, factors outside of ZenFunds’s control cause deposits to be late. When your employer, payroll provider or benefits payer initiates a direct deposit, it goes through several steps ...
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How do I update my date of birth?
If you need to correct a mistake in your date of birth, contact us by chat using the ZenFunds app or by phone at (844) 244-6363. Please be prepared to submit verification of your correct date of bi...
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Can I reopen my ZenFunds account after closing it?
We can help you reopen a ZenFunds account that you requested to close. Just call us at (844) 244-6363. You can’t reopen your account if ZenFunds or one of its partner banks closed it.
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How do I update my Social Security number (SSN)?
If you need to correct a mistake in your Social Security number (SSN), contact us by chat using the ZenFunds app or by phone at (844) 244-6363. Please be prepared to submit verification of your cor...
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What is Safer Credit Building?
Safer Credit Building is an autopay feature. It uses the money you have in your secured account to pay off your Credit Builder monthly balance in full. This can help you build your credit history. ...
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How do I view details about my transactions?
On the ZenFunds app's home screen, tap View Transactions to see details about your transactions. You can view more details about an individual transaction by tapping it. The top of the list will sh...
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Why was my Apple® , Google® , or Samsung Pay® transaction declined?
If your Apple, Google, or Samsung Pay transaction was declined, make sure your card information is correct in your phone's Wallet or Pay app. If the card information appears correct in the app, try...