What happens when I dispute a charge on my Credit Builder Account?

We’ll apply a temporary statement credit to the next month's statement if you dispute a charge on a previous month's Credit Builder statement. For example, if you dispute a $100 transaction from January on March 15, you’ll get a temporary statement credit of $100 on your next statement, which is due in April. That credit covers the previous transaction from January, which was due in February.

If we approve your dispute: The temporary statement credit we applied to your Credit Builder balance becomes permanent. Any additional amount you’re owed is applied to your Available to Spend balance.

If we deny your dispute: We’ll remove the temporary statement credit, and your next statement will reflect the amount you owe.

Frequently asked questions

What happens if I dispute charges from multiple billing cycles?

While we investigate your claim, we'll apply temporary statement credits for transactions spanning multiple billing cycles. You’ll see these temporary statement credits on your next statement after disputing the charges. 

Depending on whether we approve or deny your disputes, we'll either apply any temporary statement credits to your Credit Builder statement and add any additional amounts to your Available to Spend balance, or we'll remove the temporary statement credits.

How do disputed transactions affect my Credit Builder statement?

Your statement shows disputes by transaction date at the bottom. The summary shows any statement credits you receive.