What if my card gets lost or stolen? – Fintech

If your card is lost or stolen, the first thing you should do is block transactions to prevent anyone from using it. You can do this on the ZenFunds mobile app or website.

1. Tap the gear icon to open Settings.
2. Tap Account settings.
3. Access the account where you want transactions blocked:
  - Debit card: Checking.
  - Credit Builder card: Credit Builder.
4. Toggle Allow Transactions to the off position.
  - Green means on.
  - Gray means off.

Sign in with your email address and password.
In the upper right corner, click your name, and then Settings.
Scroll to Password & Security.
Next to ZenFunds Card Transactions, set the toggle to the off position.

You can order a replacement card on the app. To do that, follow these steps:

1. 1. 1. Tap the gear icon to open Settings.
    2. Tap Account settings.
    3. Access the account for card replacement:
      - Debit card: Checking.
      - Credit Builder card: Credit Builder.
    4. Tap Replace your card and follow the steps.

Here are some ways you can access your money while waiting for your new card:

Temporary digital card	Your temporary digital card is available in the ZenFunds app and has a complete card number, expiration date, and CVV. It doesn’t have a PIN, so you’ll need to run it as “credit”. Go to Settings > Account Info and View cards to access your temporary digital card, which can be: Used to pay bills online Added to your Apple or Google Pay Used to link to money transfer apps like Venmo, Cash App, and Facebook Pay You cannot use your temporary digital card at any ATM. Once your physical card has been activated, the temporary digital card will be replaced with your new physical card.
Pay Anyone transfers	Use the Pay Anyone tab in the ZenFunds app to transfer money to friends.
ZenFunds Checking Account and routing numbers	Link your ZenFunds Account to Venmo, Zelle, PayPal, or Square Cash apps using your ZenFunds Checking account number and routing number or use them to have Direct Debits taken from your account by a merchant or biller. Go to Settings and find your account number and routing numbers under Account info.
ACH transfers	Use the Move Money tab in the ZenFunds app to initiate an outbound ACH transfer to a linked external bank account.
Mail a check	Use the Move Money tab in the ZenFunds app to mail a paper check to a merchant or biller anywhere in the U.S.

Once your new card arrives, be sure to update your saved payment information with any merchants, subscriptions or auto-payment services to make sure you don’t run into any trouble making payments.

Frequently asked questions

Why did ZenFunds close my card after I reported it lost or stolen?

When you report your ZenFunds card as lost or stolen, the security of the card information is at risk. To protect your account, we disable the card and send you a new one. The new card arrives in 7–10 business days and will be linked to your same Checking Account or Credit Builder Account. The new card, will have a new card number, expiration date, and CVV (this is the three-digit number on the back of your card, next to the signature strip).

How long will it take my replacement card to ship?

If your replacement card does not arrive within 7–10 business days, please contact us.

I previously reported my card as lost or stolen, but I just found it. Can you reactivate it for me?

We cannot reactivate a card that has been deactivated. The security of the information on your card has been compromised and may no longer be secure.

How can I protect my account?

- - Tips for Safer Online Banking
  - A Guide on How to Protect Yourself From Online Scams

If you still need help, contact us.